Legal

Terms of Service

Last updated: May 11, 2026 · Governed by the laws of the State of New York

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you and VENIOO (in formation) ("VENIOO," "we," "us," or "our"). By accessing or using veniooapp.com or any VENIOO service, you agree to these Terms. If you do not agree, do not use the Services.

2. The Services

VENIOO provides deposit-to-voucher infrastructure for restaurants and venues. Guests pay a refundable deposit at the time of booking; the deposit becomes a voucher upon arrival or is retained by the restaurant in the event of a no-show.

VENIOO is a technology layer only. We do not make reservations on behalf of restaurants, do not operate restaurants, and are not a party to the dining contract between the guest and the restaurant.

3. Eligibility

You must be at least 18 years old and legally able to enter into contracts. Restaurants represent that they are duly licensed to operate in their jurisdiction.

4. Accounts

Restaurant owners must create an account to use the Services. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized use.

5. Deposits and fees

• Deposit: Guests pay a $30 deposit per reservation (or such other amount offered by the restaurant).
• Show-up: On arrival, the deposit becomes a voucher applied to the guest's bill.
• No-show: If the guest does not arrive within the grace period, the restaurant retains the deposit, less VENIOO's fee.
• VENIOO fees: 8% of the deposit on show-up; 20% of the deposit on no-show. No monthly fee.
• Payment processing: All payments are processed by Stripe, Inc. and are subject to Stripe's terms and policies.

6. Refunds and disputes

Deposits are non-refundable by VENIOO once charged, except as described in these Terms or as required by law. If a guest disputes a charge, VENIOO and the restaurant will cooperate to resolve the matter in good faith. Cancellations made at least 24 hours before the reservation are refunded in full.

7. Restaurant obligations

• Honor the reservation and apply the voucher to the guest's final bill on arrival.
• Communicate clearly to guests that a deposit is required.
• Comply with all applicable laws, including tax, alcohol, and health regulations.
• Not use VENIOO for unlawful, fraudulent, or deceptive purposes.

8. Guest obligations

• Provide accurate booking information.
• Arrive within the grace period for the reservation.
• Contact the restaurant directly for modifications or cancellations where possible.

9. Intellectual property

VENIOO, the VENIOO logo, and the Services are owned by VENIOO (in formation). You may not copy, modify, reverse-engineer, or create derivative works of the Services without our prior written consent.

10. Prohibited conduct

You agree not to:

• Use the Services to violate any law or third-party right.
• Attempt to interfere with or disrupt the Services or servers.
• Use automated means to access the Services without our permission.
• Submit false, misleading, or fraudulent information.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENIOO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) USD $100.

13. Indemnification

You agree to indemnify and hold harmless VENIOO, its officers, directors, employees, and agents from any claims, damages, or expenses arising out of your use of the Services or breach of these Terms.

14. Termination

We may suspend or terminate your access to the Services at any time, with or without cause. Sections that by their nature should survive termination (including ownership, disclaimers, and limitation of liability) will survive.

15. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Any dispute arising out of these Terms shall be resolved exclusively in the state or federal courts located in New York County, New York, and you consent to personal jurisdiction there.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page with a new "Last updated" date. Continued use of the Services after the changes take effect constitutes acceptance of the new Terms.

17. Contact

VENIOO (in formation)
Manhattan, New York, NY
United States
Email: hello@veniooapp.com